Access the Diagnostic Page
The diagnostic page enables users to check the compatibility and optimization of their hardware and software configuration for using RIM-Nat. Before accessing the 3D model, a mandatory diagnostic is performed to ensure both performance and security of the user environment.
Objectives
This diagnostic aims to provide personalized support while ensuring service quality across diverse user environments. This analysis is essential for tailoring services to a wide variety of user configurations.
- Compatibility and Optimization: This page ensures that the user’s configuration meets RIM-Nat’s technical requirements for an optimal experience.
- Technical Support: In case of issues, technical support may ask the user to access this page to collect useful information for troubleshooting.
Data Privacy
Data collected during this diagnostic is anonymized and strictly used for technical support and service optimization. It is processed according to RIM-Nat’s Terms of Service and Privacy Policy, adhering to data protection standards (such as GDPR).
Explanations of Technical Concepts
This section explains the various technical details presented in the diagnostic so that each user can understand how their configuration impacts the RIM-Nat experience.
Environment
Operating System: The operating system (e.g., Windows 10) indicates the platform on which RIM-Nat is running. Performance and compatibility may vary depending on the system used (Windows, Mac, Linux, etc.).
Browser: RIM-Nat recommends using the latest versions of browsers like Chrome, Edge, or Firefox to ensure optimal compatibility. The browser version is checked, and updates may be suggested if the browser is outdated.
Graphics Card (GPU)
GPU Type: The graphics card plays a crucial role in 3D rendering. A high-performance GPU (e.g., a dedicated NVIDIA or AMD card) is recommended to achieve optimal performance when using 3D models.
Update Instructions: If the diagnostic detects an incompatible or insufficient GPU, it provides recommendations, such as enabling the high-performance GPU (if available).
Connection Status
Connection Security: Connection security is verified to ensure that the user is navigating in a safe environment.
Connection Speed: RIM-Nat requires a stable connection with a minimum recommended speed (e.g., 10 Mbps) to load 3D models quickly and avoid interruptions. Slower connections may impact the user experience.
Web Technology Support
WebGL: WebGL is the technology that enables 3D rendering in the browser. RIM-Nat checks WebGL compatibility, as it is essential for displaying 3D models. If WebGL is not enabled, some 3D features will be unavailable.
Browser Cache: Caching data improves performance by temporarily storing information locally. This reduces loading time for previously viewed elements.
Cookies: Cookies are used to enable proper application functionality.